Customer Information
Returns & Refunds
We hope you are completely satisfied with your purchase, but if something is not quite right, we are here to help.
Returns Information
We hope you are completely satisfied with your purchase from Bowlr Store. However, if you change your mind or are not entirely happy with your order, we are here to help.
You may return eligible items within 14 days of receiving your order, provided they meet the conditions outlined below.
Eligibility for Returns
To qualify for a return, items must:
- Be unused and in original condition
- Be unpersonalised
- Be returned in their original packaging
- Include all tags, labels, and accessories where applicable
- Be accompanied by proof of purchase, such as your order confirmation or invoice
Items that are returned used, damaged, or not in a resaleable condition may not be eligible for a refund or may be subject to a reduced refund.
Non-Returnable Items
For hygiene, safety, or customisation reasons, certain items may not be eligible for return. These may include:
How to Return an Item
To start a return, please contact our customer service team with your order number and reason for return. Once approved, you will receive instructions on how and where to send your item back.
Email manager@bowlrstore.co.ukPlease ensure the item is securely packaged to avoid damage during transit. We recommend using a tracked delivery service, as we cannot be responsible for items lost in return transit.
Return Shipping Costs
Unless the item is faulty or sent in error, return postage costs are the responsibility of the customer. Original shipping charges are non-refundable unless otherwise stated.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect, please contact us within 48 hours of delivery. We will arrange a replacement, refund, or alternative solution as quickly as possible, and cover any reasonable return costs where applicable.
Exchanges
If you would like to exchange an item, please follow the returns process and place a new order once your refund has been processed. This helps ensure the fastest possible turnaround.